Liberty Knob

How do I return unwanted items?

If the products are unsuitable for your project, you can return your order for free within 30 days of receipt of order, providing they are completely unused, in a original packaging for resale.

To return products to us, our returns form must be used.  If your order is returned to us without using our returns form, a credit will not be processed.

Once we receive your returns form, you will be contacted with a label which must be affixed to the parcel, along with the original delivery note and then taken to your nearest Post Office.

Upon receipt of your order to our returns department, the items will be inspected and processed for a credit.  If applicable to your original order, delivery charges are not applicable. Once the goods have arrived back to us, please allow 5-10 business days to receive funds back into your account.

How do I report a damages or defects?

In the unlikely event you have received a damaged or faulty item please email us immediately on hello@hendelandhendel.co.uk, providing images and a brief description, and we’ll resolve this quickly.

Unless stated, all products are lacquered. If cleaning is required, we recommend cleaning with a damp soft cloth, and ensuring the handles are dried properly after.

Do not use abrasive cloths, cleaning sprays, bleaches or detergents as this will cause deterioration of the lacquer/decorative finish and will invalidate the product guarantee.